New PC


Windows 8

Second e-mail


Terms of Business


USB drives


Please remember that I offer 20% off your next labour charge as a thank you for your comments on review sites such as Google and Yahoo.

And an additional 20% for each recommendation that results in a new client.


If you would like an email address added or removed from the distribution list used to send this newsletter out twice a year, please e­mail


Free Support

Don’t forget that there is no charge for the first 15 minutes remote support each month – ideal for quick questions.

Need a trade ?

Personal recommendation is usually the best advert and my clients include the following trades:




Dance Coach



Financial Advisor

Ground Worker

Interior Designer





Painter & Decorator

Personal Trainer

Piano Tuner

Planning Consultant



Telecoms Engineer



Travel Agent

Web Designer

Please let me know if I missed yours.


Watch out for the special anniversary edition of this newsletter due out 1st June 2013.



Again my headline item relates to Folding@home which is the charitable project whereby a couple of million people donate unused computer time to medical research.  I launched a 1ComputerCare team for this 6 months ago and I am pleased to report that our team is currently ranked 1,375th out of 216,849 teams competing to provide the most resources; namely CPU time that would otherwise be wasted.

There is no performance penalty, security risk or financial cost to team members, just a warm feeling from having made a positive contribution to the fight against Parkinson’s, Huntingdon’s, Alzheimer’s and other pernicious diseases.  A big thank you to all who have already contributed – the benefits of your generosity may be read on the blog of achievements

Let me know if I may help setting this up for you.  If I have your computer in for repair, please tell me if you do not want this installed by default. 

If you’re thinking of buying a new computer for Christmas, please let me advise you before 10th December.  I have a demonstration laptop running Windows 8 that you would be welcome to view.  I will be away from 20th December to 3rd January – able to reply to urgent e-mails but not much more.

Please check out my blog posts, most recently:

Ø  Windows 8 - the benefits

Ø  Broadband Internet connection speeds

Ø  Disposal and recycling of old PCs and monitors

Ø  Windows 8 tips & tricks

Ø  Keyboard shortcuts - principally for Windows 8

Ø  Social Media and Facebook security scams

Ø  Search, learn the syntax

Ø  Microsoft Windows support end dates

Ø  Broadband speed measurement

Ø  Femtocells to boost mobile signals

Ø  domain names and e-mail addresses

Ø  Don't trust links in e-mails - a true story

Ø  Reader discount

Ø  Multiple passwords

Ø  Router security - admin passwords and wireless encryption

Ø  Windows 8 upgrade for £14.99

Ø  10 tips to help weight loss

Ø  Buying software without media

Windows 8 was released about a month ago and I have been asked about upgrading by several people.  As a general rule I advise against it unless you use a touch sensitive display.  If buying a new PC my first inclination would be to have the 64 bit edition of Windows 8 Standard installed but with a couple of customizations to mitigate the very different user interface.  Intuitive it is not.

If you are getting a new Internet connected device (phone, tablet, book reader, TV…) this holiday time, remember to get anti-virus software installed as soon as possible.  This is especially true of Android based devices, but no Internet connected device is immune – not Apple iOS, OS X, or Linux distributions. 

When setting up your second device that you will use for e-mail, remember to [have me] switch the original computer to use IMAP rather than POP as a transfer mechanism otherwise message thread consistency will be lost.

Introductory and intermediate level computer training sessions are offered at the Adult Education Centre.  A summary of their courses is available on their website.

If you have not reviewed your broadband internet service provider within the last 12 months, please ask me to do this for you.  There may be a cheaper option and switching is quick and painless.

If it’s been some time since you last signed my Work Order, please review my current Terms of Business and Privacy Policy as they do occasionally get modified a little as new situations arise.




We do not stop playing because we grow old;

We grow old because we stop playing.


The computer swallowed Grandma,

Yes, honestly it's true!

She pressed ‘control’ and ‘enter’

And disappeared from view.

It devoured her completely

The thought just makes me squirm,

She must have caught a virus

Or been eaten by a worm.


I've searched through the recycle bin

And files of every kind;

I've even used the Internet,

But nothing did I find.

In desperation I asked Google

My searches to refine,

The reply from them was negative,

Not a thing was found online.


So, if inside your Inbox

My Grandma you should see,

Please Copy, Scan and Paste her in,

And send her back to me.

When connecting a USB disk drive for the first time DO NOT allow any software on it to run before scanning for viruses.  Supply chain infection has been detected which causes some of these devices to autorun trojan horse virus software to infect the connected device.  The only safe option is to format it before use.  Reference: CNET