Thank you for considering 1ComputerCare for your computer’s repair and maintenance. My aim is to provide a level of support and service that encourages repeat business and referrals.
Buy With Confidence
In 2006 I joined the County Council Trading Standards Department's Buy With Confidence scheme. This provides independent inspection of business standards and confirms that my qualifications, accreditations, references, professional memberships, insurance, terms of business and practices have all been (extensively) audited and found to be in order. A criminal record background check is also done, and a formal complaints procedure established. At the end of each job a small questionnaire opportunity is sometimes sent to enable brickbats and bouquets to be sent anonymously to Trading Standards to ensure that the initial standard is being maintained.
Guarantee & Terms
Feedback & Referrals
|The complaints procedure is administered by Eugene Gardner
in accordance with Buy With Confidense requirements. Any
complaints are recorded in a complaint log in the format specified by the
Trading Standards Service. Upon registering a complaint, a
response will be sent to the client within 5 working days. Where a
complaint is of a more complex nature and a response will not be possible
within 5 days, the client will be contacted within 5 working days and
advised of this. The client will be given an indication of how soon a
full response will be made.
Where it is not possible for a complaint to be resolved, the client will be given a clear explanation in writing. The client will also be given a copy of the Buy With Confidence customer feedback leaflet and advised that they can contact the Trading Standards Service if they wish to do so.
All actions taken regarding a complaint, including letters, telephone calls and site visits, will be recorded in the complaint log, which will be reviewed on a quarterly basis. Where this highlights a particular problem or pattern this will be investigated and remedial action taken.
This Web site was compiled by 1ComputerCare. Although the contents were thought accurate at the time of writing to the best of our knowledge, no responsibility is accepted for undesirable effects consequential to following suggestions or links shown here.
All information on this web site is provided as is without warranty of any kind. 1ComputerCare disclaims responsibility for any loss, injury, or damage, direct or consequential, resulting from your choosing to use any of the information contained herein.
Prices are subject to change until such time as contracts are signed.
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