1ComputerCare   Bookmark and Share
     
   
     
  Sending a Copy of a Dialog Box  
     
Often an error message appears in a window of its own, known as a dialog box.  If you need help in understanding the meaning of the message or what you should do about it, it is usually more helpful and easier to send an exact copy to someone rather than simply read out the words or type them.  To do this you should proceed as follows.

If there is a problem that can not be mailed to me, then a remote connection will allow me to see your display while I am in my workshop.

  1. Creating screenshots with Problem Steps Recorder in Windows 7

  2. Creating screenshots using the Snipping Tool in Windows Vista or Windows 7

  3. Creating screenshots using ALT-PrtScr or CTRL-PrtScr in Windows XP

  4. Creating screenshots using freeware Cropper utility for almost any operating system

  5. Creating a video record using almost any operating system.

  6. Creating screenshots from within Outlook or Word 2010 on any Windows edition.

1. Creating screenshots with Problem Steps Recorder in Windows 7

  • Hit Start and type in psr

  • Hit Enter;
  • Click Start Record to start recording:

  • A new screenshot is created on every mouse click. After you click Stop Record, the program will ask you where to save the file in ZIP format. There will be one file in MHT format that will have all the screenshots in succession.

2. Creating screenshots using the Snipping Tool in Windows Vista or Windows 7

  • Hit Start and type in snip:

  • Hit Enter;
  • Click New and select the form of the screenshot snip:

  • Use your mouse pointer to create free-form or rectangular screenshots;
  • Every new screenshot is opened in the Snipping Tool Editor, from which you can save the screenshot. Please save the screenshot in PNG format.

3. Creating screenshots using ALT-PrtScr or CTRL-PrtScr in Windows XP

This is available in Windows 2000/2003, Windows XP, Windows Vista, Windows 7, Windows Server 2008.  Make sure that the window with the error message is current (on top of all others, has input focus) this is best done by clicking anywhere inside it except on a button that closes it !

  • On the keyboard, hit ALT-Print Screen to capture full screen, or CTRL-Print Screen to capture the active window;  See the keybopard diagram below to locate these keys.  Nothing will appear to happen, but a copy of the window will, in most circumstances, be placed on your clipboard.
     
  • To put a copy of the clipboard that in a mail message, you may be able to paste it in directly, but for most people (who use Outlook Express or Windows Mail) you will need to attach a file containing the copy of the clipboard.  To do this start any graphic editor. For example:
    • Windows 2000/2003/XP: Start -> Programs -> Accessories -> Paint
    • Windows Vista, Windows Server 2008, Windows 7: Start -> type in paint and hit Enter
       
  • On the keyboard, hit CTRL-V to paste the screenshot in the editor;
     
  • Save the screenshot in PNG or .JPG formats.


Photo of Keyboard with selectred keys marked
 

To insert the document or picture into an Outlook Express e-mail message, on the Insert menu, click File Attachment, and then find the file you want to attach.  Select the file, and then click Attach.  The file will be listed in the Attach box in the message header.

4.  Creating screenshots using freeware Cropper utility for almost any operating system

The Cropper utility works only with Microsoft .NET Framework installed. If there is no Microsoft .NET Framework 3.5, the utility will install it automatically.

  • Download the utility from http://cropper.codeplex.com/;
  • Install it;
  • Run it by clicking Start -> (All) Programs -> Cropper;
  • On the keyboard, hit F8 to select the screen capture area:

  • You can drag the frame around the screen and resize the capture area;
  • When run for the first time, right-click on the screen frame, select Output and set it to Png:

  • To make a screenshot hit Enter. Multiple screenshots can be created.
  • By default, the screenshots are saved to \Documents and Settings\[USER NAME]\My Documents\Cropper Captures, where [USER NAME] is the name of the user under which you are logged in.

5.  Creating a video record using almost any operating system.

 

Get the free CamStudio from http://camstudio.org/

Or ScreenRecorder from http://technet.microsoft.com/en-us/magazine/2009.03.utilityspotlight2.aspx?pr=blog

 

6.  Grabbing a screenshot from within Outlook or Word 2010

Note   Only one screenshot at a time can be added. To add multiple screenshots, repeat steps b and c below.

a)  Click the e-mail message that you want to add the screenshot to.

b)  On the Insert tab, in the Illustrations group, click Screenshot.

Outlook Ribbon Image

c)  Do one of the following:

  • To add the whole window, click the thumbnail in the Available Windows gallery.
  • To add part of the window, click Screen Clipping, and when the pointer becomes a cross, press and hold the left mouse button to select the area of your screen that you want to capture.

If you have multiple windows open, click the window you want to clip from before clicking Screen Clipping. When you click Screen Clipping, the program you are working in is minimized and only the window behind it is available for clipping.

Please let me know how this page could be improved.